We do not accept returns on any product. Full stop. Here’s why: our compounds are biological research chemicals. The moment a vial leaves our facility, we have zero way of verifying its storage conditions, handling, or whether it’s been reconstituted. Accepting a return on a used or opened vial would be a biohazard — and we’re not doing that. This is non-negotiable.
If you’ve opened a vial, reconstituted a peptide, or used any portion of a product — that order is final. No exceptions. We don’t care if it “didn’t work” — research outcomes are not guaranteed and are not grounds for a refund. That’s the nature of research. If you’re not okay with that, this isn’t the right store for you.
What we guarantee is purity. Every single batch is independently tested and a Certificate of Analysis (COA) is available for every product we sell. If you receive a product that is visibly damaged, incorrectly labeled, or clearly not what you ordered — contact us within 48 hours of delivery with photos. We’ll investigate and make it right. That’s our commitment.
Received the wrong item or something arrived physically damaged in transit? Contact us within 48 hours of delivery. Include your order number and clear photos. We’ll sort it out fast. We’re not here to screw you — but we need to know immediately, not a week later.
Need to cancel? You have a window — contact us immediately after placing your order. Once your order has been packed or shipped, it cannot be cancelled. We move fast in the lab. Don’t wait.
Initiating a fraudulent chargeback on a valid order is considered theft. We maintain detailed records of every transaction, shipment, and delivery confirmation. Fraudulent chargebacks will be disputed and reported. Don’t go there.