Last Updated: 7/9/26
Research Tides is committed to providing high-quality Research Use Only (RUO) products. Because of the nature of these products, all sales are subject to the policy below.
Due to the sensitive nature of Research Use Only products, all sales are final.
We do not accept returns, exchanges, or refunds once an order has shipped, except in the limited circumstances outlined in this policy.
By placing an order, you acknowledge and agree to these terms.
To protect product integrity and maintain strict quality standards, we cannot accept returned products once they leave our facility.
Because we cannot verify how products have been stored, handled, or transported after delivery, returned items cannot be restocked or redistributed.
This policy helps ensure every customer receives products that have remained within our verified chain of custody.
If you experience one of the situations below, please contact support@research-tides.com within 7 days of delivery.
Please include:
Eligible situations include:
If your package or products arrive damaged during transit, we’ll review the claim and, when appropriate, provide a replacement or refund.
If we shipped the wrong product, incorrect quantity, or omitted an item from your order, we’ll correct the mistake at no additional cost.
If a product arrives with a visible manufacturing or packaging defect that makes it unsuitable for laboratory research, please contact us before opening or altering the product. Approved claims may qualify for a replacement or refund.
Refunds or replacements are not available for:
Orders may be canceled before processing begins.
To request a cancellation, email support@research-tides.com immediately after placing your order.
Once an order has entered processing, cancellation cannot be guaranteed.
Orders that have already shipped cannot be canceled.
If a package is returned because an incorrect shipping address was provided during checkout, additional shipping charges may apply before the order can be re-shipped.
Refusing delivery of a package does not qualify the order for a refund.
If you believe you were charged incorrectly, please contact support@research-tides.com before initiating a chargeback.
Most billing concerns can be resolved quickly through our customer support team.
Research Tides reserves the right to dispute chargebacks involving confirmed deliveries or fraudulent claims using order records, shipping confirmation, and payment verification.
When a refund is approved, it will be issued to the original payment method.
Please allow up to 5 business days for processing. Depending on your financial institution, additional time may be required for the funds to appear in your account.
For questions regarding returns, refunds, cancellations, or order issues, please contact:
Research Tides Customer Support
Email: support@research-tides.com
Please include your order number in all correspondence so we can assist you as quickly as possible.
