Personal Info

When you place an order with us, we collect the information necessary to process and fulfill your purchase, including your name, email address, shipping address, and phone number. This information is used to process your order, provide order updates, and ensure your products are delivered accurately and efficiently.

Payment Info

All payments are processed securely through trusted third-party payment processors. We do not store or have access to your full credit card information. Payment data is handled using industry-standard security measures designed to protect your financial information.

Usage Data

We collect information about how visitors interact with our website, including pages visited, products viewed, time spent on the site, and other usage data. This information helps us analyze website performance, improve functionality, enhance the user experience, and better understand how our website is being used.

Cookies & Tracking

We use cookies and similar technologies to enhance your experience on our website. Cookies help us remember your shopping cart, save your preferences, maintain your login session, analyze website traffic, and improve our marketing efforts. Most web browsers allow you to manage or disable cookies through your browser settings; however, doing so may limit the functionality of certain features on our website.

Order Fulfillment

We use your information to process and fulfill orders, provide shipping and order updates, respond to customer inquiries, and deliver customer support.

Marketing & Communication

If you choose to opt in, we may send you marketing emails or text messages about new products, promotions, and research updates. You can unsubscribe or opt out at any time.

Analytics & Improvement

We analyze website usage and customer interactions to improve our products, enhance the user experience, and better understand our customers’ needs.

Fraud Prevention

We use your information to detect, prevent, and investigate fraudulent or unauthorized activity in order to protect our customers, our business, and the security of our website.

Third-Party Service Providers

We may share your information with trusted third-party service providers that help us operate our business, including payment processors, shipping carriers, email service providers, and analytics platforms. These providers are authorized to use your information only as necessary to perform their services and are required to safeguard your data.

Legal Compliance

We may disclose your information if required to do so by applicable law, regulation, court order, or other valid legal process, or when we believe such disclosure is necessary to protect our legal rights or comply with legal obligations.

We Never Sell Your Data

We do not sell, rent, or trade your personal information to third parties. Your information is shared only with trusted service providers as described in this Privacy Policy or as otherwise required by law.

We retain your personal information for as long as necessary to provide our services, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we securely delete or dispose of it in accordance with applicable laws.

Access & Correction

You may request access to the personal information we hold about you or ask us to correct or update inaccurate information by contacting us through our website.

Deletion

You may request that we delete your personal information, subject to any legal or regulatory obligations requiring us to retain certain records.

Opt-Out of Marketing

You may opt out of receiving marketing emails at any time by clicking the unsubscribe link in our emails or replying STOP to marketing text messages. Please note that you may still receive transactional communications, such as order confirmations and important account updates.

Do Not Track

Some web browsers offer a “Do Not Track” (DNT) setting. Our website responds to DNT signals where supported; however, certain third-party services we use may not recognize or respond to these signals.

We use cookies, pixels, and similar technologies to improve your browsing experience, remember your preferences, analyze website usage, and support our marketing efforts. You can manage cookies through your browser settings, although disabling them may affect certain website features.

We implement industry-standard security measures to protect your personal information, including SSL encryption for data transmitted through our website. Payment information is processed by PCI-compliant third-party payment providers, and we do not store full credit card details on our servers. While we take reasonable steps to safeguard your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or industry practices. Any updates will be posted on this page with a revised “Last Updated” date, and material changes will be communicated where required by law.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through our website or by email at support@research-tides.com. We are committed to protecting your privacy and will be happy to assist you.